The White Horse, Dorking – Access Statement
Contact telephone & email address:
Address: The White Horse, High Street, Dorking, Surrey RH4 1BE
Telephone: 01306 881138
Email: reservations.dorking@heartwoodinns.com
Web: www.whitehorsedorking.com
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Introduction:
A 56-bedroom, 13 th Century Inn, owned and operated by Heartwood Inns Limited, in the centre of the
historic town of Dorking.
Recently refurbished to a four-star standard of accommodation and with a pub and restaurant in keeping
with Heartwood Inns.
Pre-arrival:
Information can be found on: www.whitehorsedorking.com
Telephone: 01306 881138
Email: reservations.dorking@heartwoodinns.com
The Inn is located on Dorking High Street.
Taxis can be ordered from the Inn and our Team are pleased to help with this.
Arrival & car parking facilities
We have a small on-site car park for circa 16 cars.
Access is gained off Dorking High Street; drive through the Arch and up the slight slope to the car park.
The road surface under the Arch is a mix of pebble and tarmac.
The car park is a tarmac finish with parking bays outlined in white paint.
Two marked spaces are set aside for accessible parking.
One additional space is set aside for the charging of electric vehicles.
We respectfully request that customers park in designated parking bays.
Southside pay and display car park is located 2 minutes’ drive from the Inn, or 4 minutes’ walk.
The postcode is RH4 2DL.
Southside car park is set on a slight incline, is a tarmac finish and circa 10 EV spaces are available.
Accessible parking is also provided.
Main entrance (from car park):
The main entrance from the Inn car park is at the rear of the building.
Access is through the terraced outside dining area and down a small number of steps to the door.
Alternatively, steps can be avoided by using the tarmac carpark surface, which is on a slight downward
slope.
The main door opens outwards and can be activated by a push button system.
Entrance from Dorking High Street:
There are two double door entrances off Dorking High Street.
Both access points are up 4 or 5 steps – there is no ramp provided for these entrances.
Guests wishing to avoid steps can access through the main entrance at the rear of the Inn which is
reached by passing through the Arch and turning right.
Staff are always on duty to assist if required and, as a minimum, will be located at the restaurant host
stand and main bar.
Registration:
Guests who have booked overnight accommodation can register either at the Host station at the front of
the Inn or we can complete the registration process at a table.
Our registration process is paperless and is completed on one of our portable tablets.
Room keys are available either as a digital key on your mobile phone or as a credit card size plastic key.
Both will provide access to your bedroom and any other door required to give access to your room.
The Ground Floor:
The Pub and Restaurant are located on the ground floor.
Level access is provided to nearly all of the ground floor – there is one raised dining area to 20 of the 108
dining seats available.
Floor surfaces vary between ceramic tile and timber.
There is matting in the exit doorways.
Seating is available in various spaces around the bar and restaurant.
We are dog friendly and allow dogs in the bar. Assistance Dogs are welcome in the restaurant area
whereas unfortunately pets are not permitted.
Background music is played continually at low volume.
There is ample space in which to move around and seating can be moved to accommodate as
necessary.
Waiter service is offered throughout the ground floor and specific dietary needs are catered for.
A ‘no smoking’ policy is in effect throughout. This policy includes the smoking of e-cigarettes and any
such similar devices as well as all other tobacco products.
Baby changing facilities are available in the Accessible Toilet.
Toilet facilities
There are ladies, gentlemen’s and accessible toilets on the ground floor, situated towards the rear of the
restaurant.
The accessible toilet has a ceramic tiled floor, emergency pull cord and baby changing facilities. Support
rails are situated in the Disabled Access Toilet as well as coat hooks.
Bedrooms
There are 56 bedrooms at the Inn, of which 14 are on the ground floor and are a variety of room types,
offering different features and room sizes.
There are 9 rooms in the Annex to the left of the main building, with a mix of room types. Our 2
accessible bedrooms are in the annex on the ground floor. Level access is provided to these rooms.
A further 9 rooms are located in the stable block, directly opposite the main Inn; a mix of room types is
available. Access is via the car park.
The remaining 38 rooms are in the main Inn, all are located on the first and second floors. All room types
are available in the main Inn.
Our ground floor rooms have wooden floors and wood effect bathroom floors.
All other bedrooms are carpeted with wood effect bathroom floors.
Some, but not all, beds can be either doubles or twins.
All bedrooms have seating, desks, cordless kettles, irons and boards, televisions with casting solution
and a telephone to contact a member of Inn’s Management Team.
There is a safe in each room and a fridge in which we provide bottled water and fresh skimmed and
whole milk only.
We do not provide room service.
Well behaved dogs and assistance dogs are welcome.
If advised of assistance being required in the event of an emergency, a staff member will knock on the
bedroom door to assist with any evacuation.
All bedrooms are designated as non-smoking areas. This policy includes the smoking of e-cigarettes and
any such similar devices as well as all other tobacco products.
Bathrooms, shower-rooms and WC:
All bedrooms have en-suite bathrooms which, due to the age of the building, vary in shape and size. All
bathrooms have a walk-in shower with a small step for access. Some bathrooms have a bath tub as well
as the shower.
We have details of each room and can assist with specific requirements.
Patio area / external seating
There is an external patio seating area at the rear of the Inn. Access is via a couple of steps from the
main rear door, or level access is gained from the carpark.
The same menu is served on the patio as in the Bar.
There is ample space in which to move around.
Waiter service is offered throughout and specific dietary needs are catered for.
A ‘no smoking’ policy is in effect in all areas. This policy includes the smoking of e-cigarettes and any
such similar devices, as well as all other tobacco products.
Fire Alarm
The Inn has a fully audible fire alarm with sounders positioned around the building. In the event of the
alarm being triggered you are asked to evacuate the building to the fire assembly point.
The alarm can be raised at the break glass points positioned around the building or by contacting a
member of the Inn Team.
The fire alarm in the stable block rooms is linked to the main Inn fire panel.
A portable “deafguard” system is available from our Host station should you be hard of hearing.
The fire alarm is tested weekly, usually on a Monday.
Contact telephone & email address:
Address: The White Horse, High Street, Dorking, Surrey RH4 1BE
Telephone: 01306 881138
Email: reservations.dorking@heartwoodinns.com
Web: www.whitehorsedorking.com
What3words: inches.unity.hint
Grid references:
TQ16680 49462
Northings (Y): 149462. Eastings (X) : 516680.
Latitude: 51.232425
Longitude: -0.3301889
Hours of operation: 365 days per year, 24 hours per day